Shipping Policy
At Tickin, we believe ordering should be simple, transparent, and stress-free. From the moment you place your order to the day it arrives at your door, we'll keep you informed every step of the way.
Below you'll find everything you need to know about our shipping process.
Where We Ship
We're currently shipping to customers in:
- United Kingdom
We're continuously expanding our shipping network and look forward to serving even more countries in the future.
Free Shipping
We offer free standard shipping on every order.
There are no minimum order values or hidden shipping fees. The price you see at checkout is the final price you'll pay.
Order Processing
Once your order is placed, our fulfillment team begins preparing it as quickly as possible.
- Processing Time: 1–2 business days
- Processing Days: Monday – Friday
- Order Cut-Off Time: 22:00 CST (Chicago Time)
Orders placed during weekends or public holidays will be processed on the next available business day.
Delivery Time
After your order has been dispatched, estimated delivery is:
8–12 business days
Please allow approximately 8–16 business days from the day your order is placed until it arrives.
While most deliveries arrive within this timeframe, unexpected delays caused by weather, customs inspections, or shipping carriers may occasionally occur.
Track Your Order
As soon as your order ships, you'll receive a confirmation email with your personal tracking link.
You can follow your package at any time using the tracking page on our website.
If you have any questions about your shipment, our support team is always happy to assist.
Packaging
Every Tickin order is carefully packed to help ensure your gummies arrive safely and in perfect condition.
Whenever possible, we use packaging materials that are more environmentally responsible.
Missing or Incorrect Orders
If something isn't right with your order, please let us know within 7 days of receiving your package.
This includes:
- Missing items
- Incorrect products
- Damaged deliveries
Simply contact us at:
Our team will investigate the issue and work with you to find the best solution as quickly as possible.
Shipping Protection
For additional peace of mind, Tickin offers optional Shipping Protection during checkout.
When added to your order, Shipping Protection covers eligible shipping issues, including packages that are lost during transit or arrive damaged.
Lost Packages
If your shipment is confirmed as lost by the carrier, we'll send a replacement at no additional cost.
Damaged Packages
If your package arrives damaged and your products have been affected during transit, we'll replace the affected items free of charge.
Priority Support
Shipping Protection claims receive priority review, helping us resolve eligible cases as quickly as possible.
How to Submit a Claim
If you've purchased Shipping Protection:
- Contact our support team within 7 days of the delivery date or expected delivery date.
- Include your order number and tracking information.
- If applicable, attach photos showing the damaged package or products.
- Once your claim has been reviewed and approved, we'll arrange a replacement shipment.
What's Not Covered
Shipping Protection does not cover:
- Incorrect or incomplete shipping addresses provided during checkout.
- Packages marked as delivered by the shipping carrier that are lost or stolen after delivery.
- Delivery delays caused by customs authorities or shipping carriers.
Customs & International Orders
Some international shipments may be subject to customs inspections, import procedures, or local regulations.
Although these situations are outside of our control, we'll always do our best to support you throughout the shipping process.
Please note that Tickin cannot be held responsible for delays, holds, seizures, or delivery restrictions resulting from customs authorities or changes in local import regulations. Refunds or replacements cannot be issued when an order is delayed or prevented from being delivered solely because of customs actions or government restrictions.
Need Help?
Our support team is here to help.
If you have any questions about shipping, tracking, or your order, feel free to reach out anytime.
Email: support@trytickin.com