Privacy Policy
Last updated: July 2026
At Tickin, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data when you visit trytickin.com, place an order, create an account, or otherwise interact with our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide our products and services, we collect certain personal information when you interact with Tickin.
Depending on how you use our website, this information may include:
- Full name
- Email address
- Phone number (if provided)
- Billing and shipping address
- Order history
- Subscription information
- Customer support communications
- Device and browser information
- IP address
- Website activity and browsing behavior
- Information collected through cookies and similar technologies
Payment information is processed securely through our payment providers. Tickin does not store your complete credit card details.
How We Use Your Information
We use your personal information to operate and improve our business.
This includes:
- Processing and delivering your orders
- Managing subscriptions
- Providing customer support
- Sending order confirmations and shipping updates
- Preventing fraud and unauthorized transactions
- Improving our website, products, and customer experience
- Measuring website performance and marketing effectiveness
- Sending promotional emails and offers where permitted by law or where you've given consent
- Complying with legal and regulatory obligations
We only process your information where there is a legitimate business purpose or another lawful basis for doing so.
Cookies & Similar Technologies
Like most e-commerce websites, Tickin uses cookies and similar technologies to improve your browsing experience and provide essential website functionality.
Cookies help us:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Measure the effectiveness of advertising campaigns
- Personalize your shopping experience
Our online store is powered by Shopify. Shopify uses cookies that are necessary for the operation of our website and checkout experience.
For more information about Shopify's use of cookies, please visit:
https://www.shopify.com/legal/cookies
Most web browsers automatically accept cookies, but you can choose to manage, block, or remove cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
Sharing Your Information
To operate Tickin efficiently, we work with trusted third-party service providers that help us deliver our products and services.
These may include:
- Shopify (our e-commerce platform)
- Payment processors
- Shipping and fulfillment providers
- Customer support platforms
- Email and SMS service providers
- Analytics providers
- Marketing and advertising partners
These partners only receive the information necessary to perform their services and are required to protect your personal information.
We do not sell your personal information to third parties.
In certain situations, we may also disclose information if required by law or when necessary to protect our legal rights, prevent fraud, or comply with legal obligations.
Marketing Communications
If you've chosen to receive marketing communications, we may send you emails about new products, promotions, educational content, and special offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email or by contacting our support team.
Please note that you will continue to receive essential transactional emails related to your orders or account.
Data Security
Protecting your personal information is important to us.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, misuse, disclosure, or loss.
While no online system can guarantee complete security, we continuously review and improve our security practices.
Data Retention
We retain your personal information only for as long as necessary to:
- Process and fulfill your orders
- Manage your customer account
- Provide customer support
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to the personal information we hold about you
- Correcting inaccurate information
- Requesting deletion of your personal information
- Receiving a copy of your personal data
- Withdrawing consent for marketing communications
- Objecting to certain types of data processing where permitted by law
If you wish to exercise any of these rights, please contact us using the information below.
We will never discriminate against you for exercising your privacy rights.
Children's Privacy
Tickin is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete it promptly.
International Data Transfers
As an international business, your personal information may be processed or stored in countries outside your country of residence.
Whenever personal information is transferred internationally, we take appropriate measures to protect it in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or the services we provide.
Any updates will be published on this page together with the revised "Last updated" date.
Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, we're happy to help.
Email: support@trytickin.com
We aim to respond to all privacy-related inquiries within 1–2 business days.