Refund Policy
At Tickin, we want you to feel completely confident in your purchase. That's why every first order is backed by our 90-Day Money-Back Guarantee.
If Tickin isn't the right fit for you after giving it a fair try, we'll make it right.
Eligibility
Our 90-Day Money-Back Guarantee applies when all of the following conditions are met:
- The order was placed directly through trytickin.com.
- It is your first Tickin order.
- Your refund request is submitted within 90 calendar days of the delivery date.
- The request is made through our support team at support@trytickin.com.
Orders placed through third-party retailers or marketplaces are subject to the return policies of those sellers.
Our 90-Day Money-Back Guarantee
Building a better nightly routine takes consistency. We recommend using Tickin as part of your evening routine before deciding whether it's right for you.
If you're not satisfied with your first order after giving it a genuine try, simply contact our support team within 90 days of delivery and we'll issue a full refund.
This guarantee applies to your first purchase only.
How to Request a Refund
To request a refund, simply email support@trytickin.com with:
- Your full name
- Your order number
- A brief explanation of your experience
Our team will review your request and guide you through the next steps.
Refund Processing
Once your refund has been approved:
- Your refund will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
If your order arrived damaged or you received the wrong item, please contact us as soon as possible so we can resolve the issue quickly.
Do I Need to Return the Product?
No.
Because Tickin is a consumable product, we do not require you to return opened or used products to receive a refund under our 90-Day Money-Back Guarantee.
What's Not Covered
Our Money-Back Guarantee does not apply to:
- Any order after your first purchase.
- Subscription renewals after the initial order.
- Refund requests submitted more than 90 days after delivery.
- Products purchased through third-party retailers or unauthorized resellers.
- Orders where fraudulent activity or abuse of our refund policy is suspected.
7. Subscription Orders
You can pause, skip, modify, or cancel your subscription at any time through your customer account before your next renewal.
Cancelling a subscription prevents future orders from being processed but does not automatically refund orders that have already been shipped or delivered.
Your first subscription order is still covered by our 90-Day Money-Back Guarantee.
Orders That Haven't Shipped
If your order hasn't been processed or shipped yet, please contact us as soon as possible.
If we're able to cancel the order before fulfillment begins, you'll receive a full refund.
Once an order has been processed for shipment, it can no longer be cancelled.
Customers in the European Union
If you live in the European Union or European Economic Area, you may also have additional rights under applicable consumer protection laws, including the statutory 14-day right of withdrawal where applicable.
Please note that this right may not apply to opened consumable products for hygiene and health protection reasons, as permitted by applicable law.
Nothing in this Refund Policy limits your statutory consumer rights.
Need a Refund?
Our support team is here to make the process as simple as possible.
If you have any questions about our 90-Day Money-Back Guarantee, your refund request, or your order, feel free to contact us anytime.
Email: support@trytickin.com